Frequently Asked Questions
General Questions:

Beverage & Alcohol Service Questions:

Wedding Ceremony/Rehearsal Dinner/Reception Questions:

Questions & Answers

What type of events can we have at Seven Steps Up Live Music & Event Venue?

Wedding ceremonies, rehearsal dinners, wedding receptions, parties, class & family reunions, fund raisers, corporate seminars and meetings, company holiday parties, life celebrations (wakes), and gaming tournaments. These are all examples of events we’ve had here, but this is not all inclusive.

How do I reserve a date?

Simply call or email to make an appointment.  We’ll go over the details with you, sign a Room Use Agreement with you, and collect a deposit.   The non-refundable deposit is typically 50% of the Room Use Fee for events booked out more than 30 days in advance.  If your event date is inside of 30 days, we’ll require the entire amount.  Dates cannot be guaranteed until the deposit is paid and a contract is signed.

What are the prices for the room rental?

Pricing depends upon the time of year, the day of the week, the type of event, and perhaps other factors.  Please see our Price List.

What is the capacity of your facility?

 The legal capacity is 160.  We can seat 112 for a sit-down dining.  For the “strolling, buffet, cocktail” party type receptions or events, we can accommodate up to 150 guests.  Other factors may reduce the number of guests that can be comfortably served.  We are happy to customize for your event and advise on maximum number of guests.

What’s included in the room rental cost?

~Up to fourteen (14) tables if needed.  Up to 8 White, Black, or Ivory  linen table coverings.  Additional linens are $10 each. Other colors available; ask us for prices.
~Padded black fabric banquet chairs
~Use of our sound system.  Plug in your iPOD or MP3 player or select a Pandora.com station
~A wireless mic for announcements and toasts
~We can run your slide show on a 75inch LED flat panel display (bring it to us on a flash drive).
~Exceptional customer service.  A manager is always close by before, during, and after your event.

May I select any caterer I want?

No.  We have contracts with many excellent local catering companies.  Only our Affiliated Catering Companies may cater your event.

Can we cater our own event or have a “pot luck” event?

Yes.  A $100 “self-catering” fee applies.

What special equipment is available for corporate meetings?

75 Inch flat panel display, easels, classroom style tables, wireless mic, Wi-Fi.

How long does it take to get our security deposit back?

 Assuming there were no damages or pending additional charges, your security deposit will be refunded in full within seven business days.

May we have a DJ or a band?

Yes and Yes.  We highly encourage DJ’s.  While we can let you play an iPOD or MP3 player through our system, we cannot act as your DJ.  If using your own device, we recommend that you have a play list and just let it run.  We have a short list of affordable, professional DJ’s that know our room; more importantly they have large and small system and know that the smaller size footprint is preferable in our space.  If you book a band for live music during your event, please note that they could take up much of the space that you had planned for other things.  We can setup the stage that we use for our own concerts–check our price list for pricing.

What if we need to cancel or reschedule??

In the case of a cancellation, the entire deposit is forfeited unless the facility is re-booked with a similar event and a new contract signed at least 60 days in advance of the original booked date.  If the original date can be booked at least 60 days in advance, your deposit will be returned less a $100 cancellation fee.

What kind of open-to-the-public events are held at Seven Steps Up?

Use your imagination.  We’ve had fund raisers, musical performances, Shakespeare live theater, craft shows, art shows, business seminars, etc.  In most cases, we can even help you promote your event through press releases, social media, and our web site.

We also promote and host some public events on our own.  Seven Steps Up hosts the popular “Pin Drop Concert” series for nationally acclaimed acoustic singer/songwriters and bands.  These are listening room concerts with reserved seating for 122.  We occasionally host an SRO show (Standing Room Only)…think “rock club” bands.  To keep up with these type of events, please like us on Facebook by click HERE.  Information, tickets, and videos of upcoming artists is available at:  www.pindropconcerts.com.

On Tuesday nights from 5pm to 6:30pm we are the pickup point for a CSA program (Community Supported Agriculture) from a Zeeland, Michigan based farm:  Crisp Country Acres (Mitch & Lindsey Visser).  Shareholders generally pickup their shares outdoors, but during the winter months we bring the crates inside the venue.

May we bring in our own alcohol?

Sorry but no.  We are licensed by the Michigan Liquor Control Commission (MLCC) and their codes do not allow any alcohol to be brought onto the licensed premises.

What is the difference between a hosted bar and a cash bar?

Hosted:  you pay.  Cash: your guests pay.  We can offer a complete hosted bar of beer, wine, and mixed drinks and even customize it with the products you prefer.  We can make the entire event a cash bar for your guests.  Or, we can offer combinations of the two.  For example, you may want to purchase a keg of beer and host a few wine selections, while making everything else a cash bar.  As another example, you may want to offer each guest a couple of drink tickets.

What are your prices for beverages?

Depends upon the beverage, of course, but you’ll find us comparable to other area event centers.

Can you host both our wedding and our reception?

In some cases, yes, depending upon size and time lag between the ceremony and the reception.  We can also offer to be “Plan B” if you’ve scheduled an outdoor ceremony and weather forces you to seek other accommodations.  Additional charges apply for ceremonies and “Plan B” events.